Due to the demand of METAL GEAR ONLINE GENE EXPANSION, Konami was recieving complaints that servers crashed, many consumers were overcharged, and many other problems. Konami released this statement:

Dear Konami Customer:

We regret to inform that the release of the Expansion Pack "METAL GEAR ONLINE GENE EXPANSION" on 17th July 2008 was marred by major system related problems resulting in great inconveniences for all our customers.

We have been taking numerous corrective measures since the problems initially started, but unfortunately there are no permanent solutions we can announce at this present moment. With the problem still ongoing, we felt it would be our obligation to publish a timelined report into the problems.

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