Gamers are already pretty skeptical about Gamespot, from its employees which seem to not even understand the most basic of concepts about videogames to some exorbitant prices Gamespot has been the subject of hate for many an avid gamer. But this story is going take that and turn it up to 11. Yes that's right Gamestop have some rather 'shady' business tactics they don't want the public to see.
You see apparently when Gamestop gets a preoder which is never picked up the money and game reserved magically disappear, now this might be considered questionable in itself but it gets worse. Employees are told not to contact the person in question and are even told to not mention it to a customer if the system brings up a previous preorder when they are purchasing something else. 'Shady' to say the least
At around 11:55 pm toward the end of a delightful Septembers day, a local Commerce Bank employee came into our store looking to reserve yet another one of these alien vs. human space epic shooters, which I believe goes by the name of Halo 3. The game was going to be released in about five minutes, but paying for the full thing, all 63 dollars and 49 cents of it guaranteed him a quick pick-up after the clocked ticked to the next day. In order to take his reserve, and his money, I first needed to bring up his information. I asked for his phone number and received it. As a regular customer, his name came up as did any game he had reserved and has yet to pick up. At that moment I noticed something special, for him anyway, which was the fact that he had a fully paid-off copy of another alien versus human epic shooter, I believe called Gears of War, and I could simply transfer the balance to Halo 3 giving him what would now seem like a free game. He was overjoyed at the prospect of not having to shell out any of his hard earned cash and gladly accepted the balance transfer. After the transaction was complete, my manager took me aside and what she said changed my whole outlook on EB Gamestop forever.
EB Gamestop is a multimillion dollar corporation once owned by Barnes and Noble, but I always assumed that they were one of those good monopolies you know like Febreeze. She brings me to the other computer and types in a couple of secret manager passwords which brings up a screen of released games with a number next to each one. She immediately scrolls down to Madden 08 and points at the number. How many people have this game reserved? she asked. I then realized that the number next to the game represents the people who still have the game reserved. 42, I respond completely flabbergasted. She then said, People often forget where they reserved a game, pick it up somewhere else, or just do not care. Now while corporate does not just come out and say it, they really do not like us to remind people they have things reserved that already passed because at the year anniversary of that games release date, the reserve sku and the money magically disappear. Not knowing what to say next, I got extremely curious and asked her to scroll down to Legend of Zelda: Twilight Princess for the Gamecube, and to my astonishment there was still a shocking 99 reserves in our system that would disappear forever on December 3rd.