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Microsoft now receiving 1,500-2,500 broken 360s per day in UK alone

June 26, 2007 in News comments 29

Microsoft is now getting so many broken 360 systems in the UK, they are actually being exported to different countries for repair. Microsoft's repair center in Havant in the UK is redistributing consoles as far as Prague to be repaired, because they get an overwhelming 1500-2500 broken consoles every day.

According to Lee Sherman (Gamertag, Toxic Daywalker), who sent us details of his horrible experience, his Xbox 360 had been sent to Prague for repair, which has extended the repair time considerably.

He talks of how three weeks and repeated phone calls yielded no further clues to the status of his repair, with customer service representatives merely telling him that it would be “returned shortly”.

Lee even claims that when he asked to speak to the repair centre direct, he was told this wasn’t possible because they don’t have phones... However, using a directory enquiry service he was able to obtain the number for the repair centre, where he was shocked to learn that his console was actually in Prague, not Havant as Microsoft customer service reps had claimed.

Additionally, the call to the Havant repair centre revealed some other worrying stats: “A shocking statistic we found out though is that between 1,500 to 2,500 consoles get sent to Havant by three UPS lorries per day, to then be shipped to Prague for repair,” Lee told us, going on to add, “[We] phoned up Nora the [customer service] supervisor again, who then admitted my console was in Prague and hadn’t been looked at yet – she seemed amazed that we knew!”
Guticb via 360-gamer.com »
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  • 4
    SS4Gogeta Jun 26, 07
    That's one heck of a failure rate. I wonder if they were produced with a faulty part in production. Think of all the blokes without their 360. I would be ticked off if it were me.
  • 1
    Evanster Jun 26, 07
    1,500 or 2,500 per day? That's way too many. But they need to look over their design of the 360 and see what's wrong. because this will make sales drop a little.
    • 0
      FRoGBuster Jun 27, 07
      a Little? This sounds horrendous to me. I'm not sure if it's just a little dent in sales this would produce... If i were MicroSft, then i'd definately look into the design problems of the BOX and even recall that defunctional piece of red-light-flasher!
  • 1
    Kokoro Jun 26, 07
    It's stupid how XBox 360s break so easily. Microsoft should re-release the 360 and make them more workable.
  • 0
    Kokoro Jun 26, 07
    Why wouldn't you comment just because a certain person submitted the story?

    Moderator Edit: His comment was deleted. Ignore such messages and possibly contact one of the GG moderators directly and they will take care of it. ~Teodor
    • 0
      Guticb Jun 26, 07
      A lot of people are convinced I'm a Sony fanboy. That's not for here though. If they want to talk about it, they can PM me.
  • 1
    ShadowKing2 Jun 26, 07
    Wow, that's a huge amount, I wonder what's wrong with the consoles..
  • 2
    Shadow of Death* Jun 26, 07
    Yesh, I knew the defect rate was high, but this is plain rediculous 0_o Its like a Hardware version of Windows...but even Windows doesn't need to be repaired with this sort of frequency 0_o

    Glad my 360 hasn't crashed (yet....or ever, I hope)...
  • 0
    skittles07 Jun 26, 07
    I am really surprised the number is that high. I really didn't think that many consoles broke down. Mine hasn't yet and I know a lot of people that haven't had problems.
  • -3
    Play ISDF Jun 26, 07
    If you ask me, the 360's are a bit touchy, and some may break easy, but I think the real big cause, is mis-care, seriously, the amount of people who just throw discs around, have their 360's sitting in piss poor places, put heavy stuff on top of it ect ect, it's no wonder they need repairs. If people were a little more careful, then maybe they won't break as much. Haven't had a problem with mine, and I've had it for quite a few years.
    • 1
      SS4Gogeta Jun 26, 07
      I think you are making unfair assumptions about people you have never met. Most 360 owners are gamers and this is probably not their first game machine. A rate this high indicates a production problem not end user misuse.
    • 0
      Guticb Jun 27, 07
      1500 to 2500 people a day misuse the 360? Bull.
  • 0
    Gotenks Jun 27, 07
    That's alot of consoles being returned. That really sucks. Microsoft needs to get those fixed or they may be in serious trouble in the UK.
  • -1
    Final Blade Jun 27, 07
    LOL wow i love when when im right on this. A few months ago o said the xbox consoles had so many problems they cant even begin to understand. But didnt we know this already during the xbox and ps3 thread. That guy who works for UPS said this. The funny thing is it was in the U.S.


    You know why there consoles are breaking its from rushing the system out b4 ps3. And being lazy when fixing it. If only they take there time with making sure it would not break again from anything. Even if you was fixing the Red ring of death. Look for other issues that could be fixed. I know i would if i was them
  • 0
    chubbie huicho Jun 27, 07
    wow that's a lot of consoles 1500-2500 I wonder how the xbox 360's brake oh well....mine hasn't broke and I hope it doesnt anytime soon
  • -2
    FRoGBuster Jun 27, 07
    man, even if I get the wii and that breaks down, at least I know Ninten has better Customer Service than Msoft!
  • 0
    Final Blade Jun 27, 07
    MS is already below there standards, they need to take more time to check the system. Not doing a half ass job on it.
  • 0
    Synthesis Jun 27, 07
    Microsoft should look over their systems again and fix the problem, before they lose a lot of potential customers.
  • 0
    SuggZugg Jun 27, 07
    Woah, 1500-2500, when mine broke the warranty was still active so I just got a new one.
  • 0
    Cruxis Mana Jun 27, 07
    Thats amazing !
    I knew that quite a few peoples 360's had broke, but I didn't realise that it was such a big number per day ! ... at this rate Microsoft must be losing a lot of money.

    I personally know 3 people who have had about 10 360's between them, as they keep breaking / scratching their discs
  • 0
    panzer_jager Jun 27, 07
    That many? I've had mine since December last year and it's not broke yet (touch wood )
  • 1
    Existenz Jun 27, 07
    That is alot... It basically means that about 50% of all Xbox 360's bought in the UK will have broken by year end.

    At the minimum 1,500 a day equals 547,500 units defective per year, and at the maximum 2,500 a day equals 912,500 units... That is a pathetic number of broken consoles and that is in a country where we have only contributed about 2 million to worldwide sales.

    To put it in perspective it is 10% of the worldwide consoles that are defective just going on the UK figures and 35% of consoles in America going on they have only sold 4.5 million units there.

    Good going Microsoft you rush into the console market and deliver a console with potential but so many hardware flaws it is hard to laugh anymore.
    • 0
      Final Blade Jun 29, 07
      Im sorry but i had to laugh at your post
      Question would they be losing money to a point it could be as bad as ps3 retail and cost sale. Cause if so then there pretty much in a state of emergency.
  • 0
    Rinkydink Jun 27, 07
    That is *bleep*ing horrendous. That many per day!? How faulty is the 360 to produce such a shocking statistic? By the sound of it, very much. This isn't acceptable, and Microsoft will be in deep shit if this continues to happen with no improvements.
    • 0
      Existenz Jun 27, 07
      May i add this is only the UK's statistics, i would dread to see what it is like in America and Japan... Though if Japan have the same numbers per day as the UK then 100% of all units bought will be broken before years end.
  • 0
    Bread Effect Jun 27, 07
    =(, Comon Xbox, get your head in the game system and fix them. I mean, is this not a warning to your flawed systems?
  • 0
    Sayyed Jun 27, 07
    Oh come on now. Its being pretty obivouse that microsoft is doing this on purpose. I joke. But this is a problem and microsoft needs to respond too instead of deyning it.
  • 0
    Final Blade Jun 29, 07
    Though i cant see how there consoles are being destroyed when they made millions off of PC's and has yet to show this type of status.
  • 0
    bbb7002004 Jun 29, 07
    Microsoft produces software, not hardware, for computers, and even their software is buggy. Blue screen of death anyone?

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