In the press announcement on the game it was mentioned that SOE is looking to take the online gaming industry to new places with The Agency in terms of its design - could you elaborate?

HM: We're attempting to evolve the genre by taking the things that work and enhancing those, while minimizing some of the things that make a standard online game feel more like a going to work simulator than a fun experience.

We're addressing things like character creation and progression complexity and remorse with our "You are what you wear" system.

With the Operatives system, we are giving the player the ability to stay involved in the game even when they aren't logged in at home. We're tackling the tedium of waiting for days to participate in fun casual and official competitive encounters by letting players jump into casual and official matches from the very start.