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Support Website Set-Up for Faulty Brawl Discs

Ameer | March 10, 2008 | News | Wii 
Nintendo's highly awaited fighter Super Smash Bros. Brawl has had it's fair share of problems recently. Shortages of the game available, bugs in the Japanese version and now disc read errors being produced by some of the versions of the game sold in North America. Whilst this hasn't been a common occurence, it's big enough for Nintendo to set up a support website to help those who are suffering from the dreaded error.
Looks like Super Smash Bros Brawl is having some problems working on a few Wii out there. We've only received a handful of complaints about this here at Kotaku, but it's a big enough problem that Nintendo already has a site set up to deal with the problem in North America.

Super Smash Bros. Brawl utilizes a double-layer disc which has a large memory capacity. A very small percentage of Wii consoles may have trouble consistently reading data off this large capacity disc if there is some contamination on the lens of the disc drive. Nintendo has specialized cleaning equipment that can resolve this problem. (Please do NOT attempt to clean the lens yourself, as you may damage the system.)

Hit the jump for the mini FAQ on the issue:

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  • 0 thumbs!
    Xenctuary | March 10, 2008
    I believe Super Smash Bros. Brawl is the only dual layered game out on the Wii right now, hence the new issues. Dust and smoke (for example, from cigarettes) can damage the disc drive lens.
    • 0 thumbs!
      Xenctuary | March 10, 2008
      But at least there doesn't seem to be any stock shortages!
      • 1 thumbs!
        Avalith | March 10, 2008
        Yeah, they were prepared for once. It's a miracle, given all the other problems they've had with Brawl.
  • 0 thumbs!
    Storm | March 10, 2008
    Yep, Nintendo was prepared, which is good. I'm glad to see them taking action for the unlucky groups, too.

    By the way, anyone know the best way to keep so much dust from building up in the Wii console? Open disc tray and all...I have a can of compressed air, just wondering the best route.
  • 0 thumbs!
    Paper Mario Dude | March 10, 2008
    Is the wii supposed to be making loud noises when its loading up Brawl?
    every time there is a loading time it starts making the "click...clickclick click" noises and it gets a little annoying...along with the 30 second (at least) loading times
    and will just spraying the wii's disc tray with compressed air get all the dust out?
  • 0 thumbs!
    twilightprince | March 11, 2008
    Just keep good care of your Wii and you won't have any problems. (ex: clean the dust around it, dont smoke around it, etc.)
  • 1 thumbs!
    Seproth | March 11, 2008
    Ouch, I remember finally getting Ninja Gaiden on release date. I got home and I got disc read error. I was so pissed.

    It was actually just a problem with my old ass xbox. Not the game disc, but I feel the pain that this brings.
    • 0 thumbs!
      BANDITO ATTACK | March 11, 2008
      lol same... except with forza :[

      getting a faulty brawl has to suck hard tho
  • 0 thumbs!
    devil link | March 12, 2008
    A guy on another forum told me that his friend bought 2 Super Smash Bros. Brawl games and they both didn't work on his brand new Wii.. what a drag.
    • 0 thumbs!
      Subtle Demise | March 12, 2008
      That's because it's a problem with the console, not the disks.

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