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Toys "R" Us upsets customers by pretending to have Wii's in stock

May 04, 2008 in News comments 13

A guy named Nick was hunting for Nintendo Wii's on the internet and was excited when Toys "R" Us had them 'in-stock'. So, of course, he ordered one, anticipating to receive it soon. Shortly after, he received an e-mail telling him that there was an error and that the systems were on back order and that there was an 'unexpected shipping delay', yet they were still labeled as 'in-stock'. Lying is bad and Nick sure hates it.

I was rather annoyed that this was the case, but understand that sometimes these things can happen. But then I checked the Toys'R'Us website, and the item was still being listed as available. I took a screencapture of this at 1:10pm. While I am personally disappointed that my item is on backorder, I am even more disappointed that Toys'R'Us continued to claim that they were available, even though they clearly were not at that point.
Synergized via consumerist.com »
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  • 0
    StarJet May 4, 08
    What the hell? Everyone makes mistakes, jeez. It's probably a glitch in their stock control system or something. This guy's blowing it completely out of proportion.
  • -1
    theundertakergonzo* May 4, 08
    That sucks i mean, why couldn't the just be honest about it. There is nothing to hide about it really, just prebook to order it in or something i mean c'mon.
  • 4
    Bale Fire May 4, 08
    They probably didn't try to hide anything, the website likely wasn't updated. It isn't anything to get ruffled about
    • -1
      Final Blade May 4, 08
      True but you would think they would update their site though, it seems bad on there part.
      However he's still getting it though, since he pre-ordered it.
  • 0
    Twisted May 4, 08
    God, that would really piss me off. He thinks he's going to get one, and they tell him there was a mistake and he can't get one. I'd be so pissed.
  • 0
    joshuam May 4, 08
    i have 2 so i dont really need another
    but the same happened to mew ith Game.co.uk when i ordered GTA IV
  • 0
    Distortion May 4, 08
    LOL Really now? That would be grounds for a lawsuit or at least some petty cursing.

    That's pretty unfortunate.
    • 0
      Slumpy monkey May 4, 08
      He wouldn't get far with a law suit.
      • 1
        Ekou May 5, 08
        Seriously, something like that could easily be thrown out as caused by "computer glitch."
  • 0
    Spazerman May 5, 08
    i can understand his pain it took me a few weeks too track my wii down
  • 0
    R1DDL3S May 5, 08
      He isn't blowing anything out of proportions, simply stating his opinion on the matter and hoping that others don't fall for the same thing he did, it was bait and switch with no replacement
  • 0
    Remino52 May 6, 08
    For shame TaU I thought you like children.
    • 0
      Slumpy monkey May 6, 08
      No, they like the parents. The one's with the cash

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